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This material is training for those of you who want to be good at making improvement. Improvement is the process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about that better state. A continual improvement is a part of improvement where the process is included an ongoing effort to improve products, services, or processes.
There is one tool that is useful in doing a continual improvement, that tool is PDCA. PDCA (Plan-Do-Check-Act) is an iterative, four-stage approach for continually improving processes, products or services, and for resolving problems. It provides a simple and effective approach for solving problems and managing change.
What will i learn
- Understand how to turn problem into improvement
- Exploring how to improve better
- Understand what is PDCA
- Understand the steps of PDCA
- Exploring about continual improvement
- How To Turn Problem Into Improvement 00:07:02
is currently work as account manager of Consulting division at Multimatics. She
has over 10+ years of experience in service companies managing operational and
sales activities. For the past 2 years, she had experience in dealing with
customer complaint and follow up customer feedback.